Customer Journey Mapping and Improving the Customer Experience
Are you ready to deliver a more meaningful, personal customer experience? Through customer journey mapping, you can provide customers with a better overall experience by pinpointing opportunities for growth and understanding the buyer's emotions and goals.
In this guide, you’ll learn:
What is customer journey mapping and why it's important
How to use customer journey data to identify customer experience deficiencies
How to create a customer journey map
And how to apply customer journey mapping
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Change the role of your contact center from a basic service to a competitive advantage. Use advanced analytics to make dramatic improvements in customer satisfaction.